FAQ
FAQ
How can I contact Wavin?Go to our Contact Us page and fill out the form.Can I change my Delivery Address?
Your payment terms as defined in our agreement apply to all orders made online.I have forgotten my passwordOn the login screen, there is an option to recover a forgotten password. You will need to enter the email address you use to login and an email will be sent for you to configure your new password.
If you have forgotten your username, please contact WavinI want to cancel an order, what should I do?Please contact Wavinwith your order number provided in the email confirmation.I want to change an order, what should I do?Please contact Wavinwith your order number provided in the email confirmation.I can't find the product I am looking for, what should I do?In our webshop you can search by EAN code, Wavin Part Code or product name.
If you still cannot find the product you are looking for, please contact WavinHow do I get started ordering online with Wavin?Please contact Wavin and we will request a list of representatives who should be able to order on behalf of your company and grant them access to the system.Who can order for my company with Wavin?We will only allow the persons you provide to us, access to the system to be able to order on behalf of your company.
Please contact Wavin to make any changes to who can order for your company.How do I see the price of a product?Once your order is placed via the online shop, we will apply all the discounts in accordance with our agreement and send you an email with the final price.The quantity in my email is different to the amount I ordered, what should I do?If you place an order for a quantity which is greater than what is available in stock, we will try to fill as much of your request as possible.
Your confirmation email will contain the quantity we are able to commit to.How do I add products to my basket?Search for the product you are looking for using either the EAN code, Wavin Part code or product description and select the product from the search results list.
You can enter the quantity you would like to order and add to your cart.
You can only order in multiples of the sales quantity to order full boxes and you must order at least the minimum order quantity.How can I view my previous orders?We are working on making this possible.
For now please check your email for our confirmation email or please contact Wavin with your order number provided in the email confirmation.Where can I see the terms and conditions for ordering online?
At the time of checkout, you can select from a list of known delivery addresses.
If you would like to have a new address listed, please contact Wavin
Your payment terms as defined in our agreement apply to all orders made online.I have forgotten my passwordOn the login screen, there is an option to recover a forgotten password. You will need to enter the email address you use to login and an email will be sent for you to configure your new password.
If you have forgotten your username, please contact WavinI want to cancel an order, what should I do?Please contact Wavinwith your order number provided in the email confirmation.I want to change an order, what should I do?Please contact Wavinwith your order number provided in the email confirmation.I can't find the product I am looking for, what should I do?In our webshop you can search by EAN code, Wavin Part Code or product name.
If you still cannot find the product you are looking for, please contact WavinHow do I get started ordering online with Wavin?Please contact Wavin and we will request a list of representatives who should be able to order on behalf of your company and grant them access to the system.Who can order for my company with Wavin?We will only allow the persons you provide to us, access to the system to be able to order on behalf of your company.
Please contact Wavin to make any changes to who can order for your company.How do I see the price of a product?Once your order is placed via the online shop, we will apply all the discounts in accordance with our agreement and send you an email with the final price.The quantity in my email is different to the amount I ordered, what should I do?If you place an order for a quantity which is greater than what is available in stock, we will try to fill as much of your request as possible.
Your confirmation email will contain the quantity we are able to commit to.How do I add products to my basket?Search for the product you are looking for using either the EAN code, Wavin Part code or product description and select the product from the search results list.
You can enter the quantity you would like to order and add to your cart.
You can only order in multiples of the sales quantity to order full boxes and you must order at least the minimum order quantity.How can I view my previous orders?We are working on making this possible.
For now please check your email for our confirmation email or please contact Wavin with your order number provided in the email confirmation.Where can I see the terms and conditions for ordering online?