FAQ for Webshop

Frequently Asked Questions

Answers

How can I contact Wavin? Go to https://www.wavin.com/en-id/contact/contacts/webshop and fill out the form.
Can I change my Delivery Address?

At the time of checkout, you can select from a list of known delivery addresses.

If you would like to have a new address listed, please contact Wavin

What payment options are available in the webshop? An invoice will be sent to the Billing address after ordering.

Your payment terms as defined in our agreement apply to all orders made online.
I have forgotten my password On the login screen, there is an option to recover a forgotten password. You will need to enter the email address you use to login and an email will be sent for you to configure your new password.

If you have forgotten your username, please contact Wavin
I want to cancel an order, what should I do? Please contact Wavin with your order number provided in the email confirmation.
I want to change an order, what should I do? Please contact Wavin with your order number provided in the email confirmation.
I can't find the product I am looking for, what should I do? In our webshop you can search by EAN code, Wavin Part Code or product name.

If you still cannot find the product you are looking for, please contact Wavin
How do I get started ordering online with Wavin? Please contact Wavin and we will request a list of representatives who should be able to order on behalf of your company and grant them access to the system.
Who can order for my company with Wavin? We will only allow the persons you provide to us, access to the system to be able to order on behalf of your company.

Please contact Wavin to make any changes to who can order for your company.
How do I see the price of a product? Once your order is placed via the online shop, we will apply all the discounts in accordance with our agreement and send you an email with the final price.
The quantity in my email is different to the amount I ordered, what should I do? If you place an order for a quantity which is greater than what is available in stock, we will try to fill as much of your request as possible.

Your confirmation email will contain the quantity we are able to commit to.
How do I add products to my basket? Search for the product you are looking for using either the EAN code, Wavin Part code or product description and select the product from the search results list.

You can enter the quantity you would like to order and add to your cart.

You can only order in multiples of the sales quantity to order full boxes and you must order at least the minimum order quantity.
How can I view my previous orders? We are working on making this possible.

For now please check your email for our confirmation email or Please contact Wavin with your order number provided in the email confirmation.
Where can I see the terms and conditions for ordering online?

View our terms and conditions

Order by File Upload

 
 
 You can easily upload your order with us by preparing an excel file which contains two columns. Column A must contain Wavin Catalog Codes, column B must contain the quantity you would like to order. You can download a prefilled or empty template from the webshop to assist. The webshop will match your request with products available and show you the results. Any products which cannot be matched can be replaced using the quick search function. You will be guided to select valid quantities by clicking on the incorrect quantity. All successfully matched products are shown at the bottom and are ready to be added to your cart
 
Webshop Queries

Webshop Queries

Please contact us if you have any questions related to ordering via our online platform and a member of our team will get back to you.

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Terms and Conditions

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