07 October 2020
HEP2O’S STATE OF THE NATION 2020: WHAT CUSTOMERS REALLY THINK OF PLUMBERS
Wavin's push-fit plastic pipe brand, Hep2O, has launched State of the Nation 2020, with the research delivering some fascinating findings for the UK’s plumbers. Wavin, who manufacture Hep2O, scoured the country to understand what customers really think of plumbers and how the current pandemic has affected their trust in this essential trade. Overall plumbers get a thumbs up, with the majority of homeowners (a whopping 73 per cent) still happy to invest in plumbing work and to welcome plumbers into their homes.
Not only did the research provide some practical advice, it also shines a light on the brilliant work and talented tradespeople out there. 75 per cent of homeowners stated that they have always been happy with their plumbing work and haven’t needed to complain about a service.
Karen Stables, Marketing Manager at Wavin said: “We want to help installers by helping them to understand their customers even better. We know that plumbers are busy people so there’s rarely a chance for them to stop and take stock of the industry as a whole. In the current environment it’s more important than ever that tradespeople are able to maintain and grow their business, and this research will provide some key insights to help them improve their customer’s experience and win more jobs.”
Hep2O couldn’t address the biggest topics of 2020 without mentioning COVID-19. During lockdown, additional research was carried out to find out how safe customers feel having tradespeople in their house, whether they view plumbers as keyworkers, and what safety measures they would expect plumbers to have in place throughout the pandemic.
A huge 75 per cent said they would want plumbers to abide by social distancing, 73 per cent would ask them to wear masks and 45 per cent would prefer if they wore gloves Even though the majority were happy to have plumbers in their homes at the moment, 27 per cent of customers still aren’t comfortable. Despite this, there is clear admiration for the trade as 82 per cent said they viewed plumbers as keyworkers throughout the pandemic.
To watch the full State of the Nation video and catch a glimpse of some familiar plumbing faces, click here.
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