Privacy & Cookie statement

This is the privacy and cookie Statement of the website www.wavin.com (hereinafter referred to as: ‘Website’). This statement applies to all personal data that Wavin B.V., Stationsplein 3, 8011 CW, (hereinafter referred to as ‘we’, ‘our’ or ‘us’), processes about our website visitors (hereinafter referred to as: ’you’ and ‘your data’) via the Website and through our online services. 

This statement will explain how we will use the data that we collect via the Website and online services and which rights you have with respect to your personal data.

This document contains the following information (you can click on the links below to access these sections directly):

1. How we collect and store personal data
2. How we might share personal data
3. How we secure your data
4. When we will remove your data (retention periods)
5. Your rights 
6. Modifications
7. Contact us

1. How we collect and store personal data 

Personal data is any information that directly or indirectly identifies a natural person. Such information could include a name, e-mail address and the IP-address of your computer. We use  your personal data for the purposes set out below. For as far as we collect personal data through cookies, please find more information under paragraph H. 
 

A. MY WAVIN ACCOUNTS

In order to be able to login to my Wavin account or access our online services where you can obtain personalized services such as personal ranges, online ordering, calculation tools, BIM content, e-learning, technical drawings and/or price lists, Wavin stores your username (e-mail address), password, title, first name, surname, and company name, and in some cases your IP address and location. 

B. CONTACT FORMS

In order to be able to answer questions or comments via contact forms, we can ask for your email address and optional your name and company name. 
 

C. NEWSLETTER 

In order to be able to send newsletters to Wavin newsletter recipients, we ask for your e-mail address and optional your name, initials and title and additional information like company name or a functional classification to be able to send you the right content. 
 

D. ONLINE CAMPAIGNS

To motivate and stay connected to our customers and potential customers, Wavin launches online campaigns frequently. Besides newsletter subscription information, we can ask for additional information like addresses, phone numbers or product usage, to provide more relevant content and messages to our visitors and users for price matching and other purposes.
 

E. E-MAIL MARKETING

We may collect your e-mail address and optional your name, initials, title and additional information like company name or a functional classification, in order to send you marketing e-mails. You can stop receiving marketing emails at any time by clicking on the "unsubscribe" link in any of our marketing emails or by contacting us using the contact information below. 
 

F. SOCIAL MEDIA

Via social media we bring our content to our target audiences to be able to stay engaged with Wavin in the environments that our target audiences are most active on. We can store engagement moments and behaviour like replies on our content or sent messages to our social media inboxes and messaging services. Information about social media behaviour can be connected to data about Website behaviour and based on such information we can personalize your experience on our Website. 

 

G. SURVEYS

We may use online surveys to obtain your feedback on our products and services. These surveys may include your name, email address, IP address and phone-number.

 

H. COOKIES

Wavin uses “cookie” technology, and other similar technologies, to collect additional Website usage data and to improve our services.
 
What are cookies?
A cookie is a simple and small file that is stored on your device, for example to offer the basic functionality of the website, to remember your settings and preferences and for statistical purposes. Different types of cookies exist, depending on their features and functions, and they might be stored on the users’ devices for different timeframes: session cookies are cancelled at the end of each browsing session; persistent cookies may last up to a certain date that has been pre-set by their owner. Besides cookies, there are other digital techniques to store information or to gain access to information stored on your terminal equipment. We will treat these techniques as if they were cookies and if we mention cookies in this privacy statement, we also refer to these techniques.
 
What is the difference between first party and third party cookies?
We differentiate first party cookies and third party cookies. The word "party" refers to the domain as specified in cookie: the website that is placing the cookie. First party cookies are managed by Wavin itself or used on behalf of Wavin and refer to Wavin’s domain. Third party cookies are placed by third parties and refer to their domain name. For example: If we embed YouTube movies into our Website, also cookies from the YouTube domain will be placed.
 
What specific cookies does Wavin use?
We use the following kind of cookies on the Website, and will explain the purpose of these kind of cookies. The exact cookies, profiling needs, settings and storage time can be found here https://www.wavin.com/en-en/Privacy-and-cookie-statement/Cookielist-table
 
Explanation of cookie types
 
Cookie type  Third or first party cookie Explanation 
 Functional cookies  First party cookies

Wavin uses functional website cookies to help you login to your accounts if you have registered in for these accounts or for submitting forms. Wavin can also place cookies to help testing Website changes & improvements for a better user experience.

 

 Analytical cookies  First  and third party cookies

Analytical cookies allow us to recognise and count the number of visitors to our 
Website, to see how visitors behave on the Website and to record which content is read. This helps us to determine how frequently particular pages are visited and to determine the most popular areas of our Website and/or services. This helps us to improve the Website and the services offered to you.

 

 Personalization cookies  First  and third party cookies

Selected third parties can place behavioral tracking cookies to track personalized behavior on Wavin websites with the purpose to create and serve better and more personalized or segmented content. More information about the logic involved, as well as the significance and the envisaged consequences of such processing can be found here.

 

 

Please note that Wavin could be required under local law to obtain consent from you for the use of some of the cookie technologies. If so, we will ask you to consent with the placement of the cookies when you enter the Website. If you do not consent with the placement of the cookie, we will not place the cookie. However, in that case we are not able to personalize the content on our Website. If you have consented with the use of cookies, you have the right to withdraw your consent at any time. 

When functional or analytical cookies are rejected, Wavin will not be aware of its Website performance and content quality and Wavin is not able to improve the user experience of the Website. 

More information with regard to withdrawal or modification or your consent, activation, deactivation and deletion of cookies can be found in the instructions via the help-functionality of your web browser. Links to the different browsers to modify the cookie settings can be found here. Please note that if you set your browser to disable cookies, the Website might not work properly and some services or some of the Website’s functionalities may not be available or work smoothly, and you could be required to modify or manually fill in some information or preferences each time you visit the Website. 

Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.

However, we will normally collect personal data from you only where we have your consent to do so, where we need the personal data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. This includes our legitimate interest to promote, sell and develop our products and services.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided below.

2. How we might share personal data

We may share your data with our group entities both in and outside of the the European Economic Area ("EEA") We may share your data with third parties that provide database-, server-, maintenance-, security-, marketing- or other similar services to us (hereinafter referred to as ‘data processors’). If we provide access to your data, we require the third parties to keep your data confidential and instruct these parties to process this data only on our behalf. Some of these third parties are established in countries outside the EEA. 

We have taken appropriate safeguards to require that your personal data will remain protected in accordance with this privacy and cookie statement.  This includes implementing the European Commission's Standard Contractual Clauses for transfers of personal data between our group companies and with our data processors, which require protections for personal data from the EEA, in accordance with European Union data protection law.  You may contact us by using the contact details at the bottom of this privacy and cookie statement, if you wish further information about the relevant data transfer agreements. 

Furthermore, we may also disclose your data if we believe that the disclosure is required by law, or is in response to a legal request.

3. How we secure your data

We implemented appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access and against all other forms of unlawful processing. Also, we require our data processors to implement such appropriate technical and organizational measures.

4. When we will remove your data (retention periods)

Your data will be stored no longer than is necessary for the purposes for which the personal data is collected unless otherwise required by law. For example, if you delete your account or opt-out from communications, we will delete the data, unless this data is required for another purpose set out in this policy or if we are required by law to retain the data.

With respect to the specific retention periods of cookies, please check the list of cookies under 1(H). 

5. Your rights

You may contact us by using the contact details at the bottom of this privacy and cookie statement, if you wish:

- to know whether or not we process your personal data and access your data;

- to rectify your data;

- to erase your data;

- to restrict your data; 

- to object against the processing of your data; and/or

- us to transmit your data to another organization.

We may request additional information necessary to confirm your identity. We will provide information on the actions taken without undue delay and in any event within one month of receipt of the request. That period may be extended by two further months where necessary, taking into account the complexity and number of the requests. We shall inform you of any such extension within one month of receipt of your request, together with the reasons for the delay. 

You have the right to lodge a complaint with a supervisory authority at any time.

6. Modifications

We will update our privacy and cookie statement as needed. The most recent version will be available at www.wavin.com at all times. This privacy and cookie statement was last updated on 29-01-2019.

7. Contact us

If you have any questions or complaints, please do not hesitate to contact us via info@wavin.com.